if you have been following me for a while, you probably won’t be surprise to hear about our latest achievement. Our company conducts an employee engagement survey every two years. The last time that this survey was conducted IT had a participation rate of around 30%, and a Net Promoter Score (NPS) equivalent of -15.
This year 82% of our IT associates participated in the survey and our NPS equivalent score was +42. We improved ourselves in every category (with the exception management relationships,which is hard to understand when you hear about self–management all the time), and have become one of the leading groups in engagement across the company.
I am certain that all the IT associates hard work as well as XOIT has contributed to this change. This is not to say that we are perfect – there are still areas where we can improve, but it is a complete change from two years ago.